ServiceNow Course Content

Introduction to Service-now  

• What is Service-now?
• What is SaaS?
• What is PaaS?
• Browser supportability
• Logging in to Service-now
• Introduction to Cloud

Basic Administration

• User Administration
• Granting Roles
• Creating tickets and raising Requests
• Crating Menus
• Form Layouts and list layouts
• Introducing Applications
• Creating Modules
• Customizing tables
•  Dictionary Entries and Overrides
• List Controls

Advanced Administration

• UI Policies
• UI Actions
• Access Controls (ACLs)
• Dictionary Entries
• Email Notifications
• Import sets
• Data Polices
• Business Rules
• Client Scripts
• Transform Maps
• Scheduled jobs
• Loading Data of different Formats
• Creating incidents and change using record producers
• Creating Order Guides.

Customization

• Creating Custom Table
• Creating custom application
• Creating Fields and Menus
• Creating Workflows
• Approval Mapping
• Using other workflow activities
• Creating Service Catalog
• Creating Service Level Agreements and Operational Level Agreements

Integrations

• Basics of LDAP Integrations for User Import
• Overview on Web Services
• I) Direct Web Services
• II) Transform Map Web Services
• Overview on MID Server Installation

Reporting

• Bar Charts, Pie Charts, List Reports, Pivot Tables
• Scheduling Reports
• Making Gauges

System Upgrades

• Needs for cloning and ways to implement
• New Releases
• New Features

ITIL Process

• Overview on Incident Management
• Overview on Change Management
• Overview on Problem Management
• Overview on Knowledge Management
• Overview on Service Catalog

Configuration Management

• Classes in CMDB
• Mapping Configuration Item to Asset Records
• Relating Configuration items

Content Management

• Introduction to CMS
• Creating Sites
• Creating Pages
• Login Rules

 ITSM Modules experience

• Incident Management
• Problem Management
• Change
• Knowledge
• SLA
• Service Catalog
• Customer Service Management
• Project Portfolio
• Contract Management
• Governance and Risk Compliance
• Demand Management
• Survey Management
• Service Portal

FAQ’S

What if I miss one (or) more class?

No need to worry about the classes you missed. We will definitely guide you by having optional classes or by having classes with other batches with the same topic you missed previous classes.

Who is my instructor?

IT professionals who have strong knowledge in technical know how to convey things with the real-time example. Even a layman could understand the concepts which given by our experts.

What are the modes of training offered for this course?

We offer this course in “Live Instructor-Led Online Training” mode. Through this way you won’t mess anything in your real-life schedule. You will be shared with live meeting access while your session starts.

What are the system requirements to work?

Minimum 2GB RAM and i3 processor is required

Can I attend a demo session?

You can get a sample class recording to ensure you are in right place. We ensure you will be getting complete worth of your money by assigning a best instructor in that technology.

How about group discounts (or) corporate training for our team?

We are absolutely loved to talk in-person about group training (or) corporate training. So, please get in touch with our team through “Quick Enquiry”, “Live Chat” or “Request Call-back” channels.

Where do Our Online learners and Trainer’s come from

We are providing online training, One-to-One training with the help of experts. Our learners and trainers are frequently coming from different countries like USA, India, UK, Australia, New Zealand, Canada and UAE. To specify in cities London, Bangalore, California, New York, Pune, Mumbai, Chennai, New Delhi, San Francisco, New Jersey, Texas, Florida, Kolkata, Gurgaon, Berlin and Hyderabad among many.

I have more queries?

If you want to know More Details about Online Training Please Contact us. Or you can share your quires through info@monstercourses.com. Estimated turnaround time will be 24 hours for mails.

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